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Managed Services FAQ
Your
Managed Services SpecialistYour business depends on your network’s availability, performance, and
security—and your software is business-critical. Managed Services from Chesley Consulting provides an affordable
solution to these problems.
How can my business save money by using Managed
Services?Unpredictable IT costs place a real burden on your business. The Chesley Consulting managed
services solution gives you predictable, monthly IT expenses by eliminating the costs of upgrades, monitoring,
patching and operations of your infrastructure. We give you the flexibility to choose from three scalable plans
silver, gold, or platinum. You pick the plan that is right for you. This allows you to redirect IT resources, reduce
unanticipated support costs and plan your expenses accurately.
For a complete cost analysis,
contact Chesley Consulting Sales at 877-534-4311. You may be surprised at how much we can reduce your
current IT spending.
Why should my business choose managed services by Chesley Consulting
over hosting?The greatest advantage Chesley Consulting has over hosting is that if our network or your
Internet Service Provider’s network goes down, your systems are still operational. Because the servers reside at
each company’s premises, the only thing lost during an outage is monitoring and remote backups. Chesley
Consulting will be immediately notified of such an outage and will help restore the network. The Chesley Consulting
solution also includes many of the benefits of hosting, such as security and server monitoring, remote storage of
data and fixed monthly fees but for significantly lower cost.
What if my business already has an
IT staff?More than a third of all businesses using the Chesley Consulting managed services solution also
employ a part-time or full-time IT staff. By eliminating the necessity to work on low-level, repetitive, non-strategic
tasks, the Chesley Consulting managed services solution frees your staff to focus on long-term strategic
technology objectives, such as:
- Intranet portal services for employees
- Extranet portal
services for customers
- Line of business applications
- Employee technical
training
How are patches and service packs applied?Service packs and software updates are
applied after Chesley Consulting tests each one in the lab. All updates are performed after business hours or
according to the customer’s schedule.
How secure is the server?Security is of utmost
importance to Chesley Consulting. We employ the latest in security technology in all servers and monitor them
continually, 24x7x365. Any unusual activity is automatically reported to our highly-trained monitoring team, who
follow specific escalation procedures in the event of a breach.
What are the contract
terms? All contracts are setup to be between 1 and 3 years. We have the option to cancel with a 60-day
cancellation notice. Specific terms will be in the managed services agreement.
For more information on
our managed services, contact one of our friendly and knowledgeable
consultants today.
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